Refund policy

Refund & Returns Policy

Change of mind returns

We want you to feel confident in your purchase. If you change your mind, you may request a return within 14 days of delivery.

To be eligible for a change-of-mind return:

• The item must be unused, in its original condition, and in its original packaging
• Proof of purchase (order number or confirmation email) is required
• Please contact us at joshonlinesales50@gmail.com to arrange your return before sending anything back

Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days.

Faulty or damaged items

Regardless of the 14-day window above, if your item arrives faulty, damaged, or significantly different from how it was described, you're entitled to a repair, replacement, or refund under the Australian Consumer Law — this applies whether or not you're still within the change-of-mind period. Contact us with a description and photos of the issue at joshonlinesales50@gmail.com and we'll sort it out promptly.

Non-returnable circumstances

For hygiene reasons, we're unable to accept change-of-mind returns on items that show signs of use, unless the item is faulty.

Late or missing refunds

If more than 10 business days have passed since your refund was approved and you still haven't received it, please check with your bank or card provider first (processing times on their end can vary), then contact us if there's still an issue.